Help centre
Frequently asked questions
Clear answers about requesting and arranging a rental car with Luma in Dubai. Final booking details are always confirmed with you directly.
Booking
How does booking with Luma work?
Tell us your trip and the car you would like. We confirm availability, the final price, and delivery with you on WhatsApp, then arrange everything from there.
Is the exact car guaranteed?
Your request is for the selected vehicle or a similar option in the same category. We confirm the exact available car, colour, and model year with your booking.
Pricing
How is the price confirmed?
We confirm the final price on WhatsApp, based on your dates, rental length, and availability.
Delivery
Can you deliver to the airport?
Yes, we can arrange airport delivery in Dubai. We confirm the handover details with you before you arrive.
Where do you deliver?
Across Dubai — airport, hotel, home, office, or another agreed location. We confirm the available delivery option with your booking.
Documents
What documents do I need?
Required documents depend on your residency status and driving-licence eligibility. We will confirm exactly what you need before your booking.
Payment
How can I pay?
We will confirm the available payment options for your booking on WhatsApp.
Still need help?
Contact the Luma team and we’ll help with your specific request.
Contact Luma